سياسة الاستبدال و الاسترجاع

Return and Exchange Policy at Store Store, we are keen to ensure you have the best possible shopping experience. Therefore, we provide a clear and simple return and exchange policy to guarantee your rights and ours.⸻First: General Policy • The customer can return or exchange within 7 days from the date of receipt. • The product must be in its original condition, unused, and with intact packaging. • The customer must provide proof of purchase (invoice or order confirmation). • We examine the returned products and verify they meet the return conditions before approving the process.⸻Second: The rights of the customer and the store What the customer has the right to: • Return or exchange the product if it has a manufacturing defect or an error on our part without any additional shipping fees. • Recover the full value of the product within 7-14 working days from the approval of the return. • Exchange the product for another of the same value or higher and pay the difference. What the store has the right to: • Reject the return if the product has been used or without proper packaging. • Deduct shipping costs from the refunded amount if the return is due to the customer’s change of mind and not due to a defect or error on our side. • Extend the processing period for returns or exchanges if needed due to promotional seasons or workload pressure.⸻Third: What the customer and the store do not have the right to What the customer does not have the right to: • Return products after more than 7 days from the date of receipt. • Return products that have been opened or used for health or hygiene reasons. • Claim a refund of the original shipping fees if the return is due to a change of mind and not due to an error from the store. What the store does not have the right to: • Refuse to accept the return if the product is defective or incorrect from our side. • Charge the customer shipping fees if the return is due to an error on the store’s part. • Delay the refund after approval of the return for more than the agreed period.⸻ If you have any inquiries regarding the return or exchange policy, our team is ready to serve you and answer your questions through our communication channels.